FAQs | Snowberry

  • Where can I find Snowberry?

    Snowberry is available from Farmers department stores, leading pharmacies and select independent retailers nationwide.

  • What is Snowberry?

    Snowberry is premium, anti-aging skin care, created in New Zealand. Snowberry was conceived by cosmetician, Soraya Hendesi because she wanted for herself and her family, skin care that she could trust. Consequently, Snowberry contains none of the potentially harmful petrochemicals, sulphates, artificial colouring, silicones or glycols found in many skin care products, and nor does Snowberry use parabens for its product preservative system. Snowberry does contain, without compromise, the finest natural oils and clinically proven bio actives at levels where they will most enhance skin renewal and regeneration.

  • What is premium natural skin care?

    Unlike Snowberry, many natural skin care products are very simple and comprising of little more than one or two moisturising oils, and don’t have proof of their efficacy. On the other hand, truly anti-ageing skin care, like Snowberry, can make use of some quite extraordinary natural herbal extracts and oils to target not just moisturising and hydration but also glycation, free radicals and metalloproteinases. And in Snowberry’s case, serums also make use of one or more of several very beneficial peptides. Among the most effective ingredients that can be used in anti-aging skin care, peptides are known to stimulate the skin’s ability to produce the essential proteins collagen and elastin as well as glycans that improve the skin’s natural hydration. Premium natural skin care is characterised as a considerable range of clinically proven ingredients, scientifically combined without compromise in ways that will help to counter the enemies of radiant skin.

  • Is Snowberry a certified organic skincare brand?

    Snowberry is not certified ‘natural’ or ‘organic.’ We believe that our customers want the safety implied by ‘natural,’ but we know they also want real anti-ageing effectiveness. In order to achieve that very high level of functionality, Snowberry contains, for example, some peptide complexes, enzyme formulations and anti oxidants that are simply not available from organic sources.

  • Where is Snowberry located?

    Snowberry is located in Auckland, New Zealand, where all Snowberry skin care products are designed, manufactured and packed.

  • How important is research for the Snowberry products?

    Very! Many skin care products are formulated from standard recipes in cosmetics texts. Many skin care products are developed by enthusiasts at home and some are good moisturising products. However, true anti-ageing skin care requires a considerable degree of scientific expertise. Snowberry products are not off-the-shelf and are scientifically formulated to make best use of the best clinically proven anti-ageing ingredients from around the world. In addition, from six years of original R&D carried out at the University of Auckland in New Zealand, Snowberry has developed the world-first Cu-PEP and eProlex peptide delivery systems that drive the New Radiance and Intensive Renewal Face Serums. This science has been published in the international Journal of Aging Science, and was the reason that Snowberry's New Radiance Face Serum, was the only anti-wrinkle serum in the world, invited to be presented to the 23rd World Congress of Dermatology. Snowberry is also one of the few skin care brands in the world that cultivates plants specifically to find new antiaging extracts. We think of Snowberry as authentic skin care that combines the best of science and Nature. But with a level of proof that few other skin care brands can offer.

  • Are your product colours artificial?

    No – Snowberry’s product colours are entirely natural. It should be noted that it is for this reason that the colour of a particular product might vary from batch to batch. There is considerable variation in the colour of natural ingredients depending largely on the season and the timing of their harvest.

  • Is Snowberry suitable for sensitive skin?

    Dermatological tests show Snowberry serums and creams have zero levels of skin irritancy and are deemed to be hypoallergenic. That does not mean that it is not possible for someone to react to Snowberry just as they might to any brand. An ingredient or even part of one ingredient that is completely safe on most people, might be an allergen on one unfortunate person. For this reason we always recommend patch testing the product on the skin of the under arm before application to the face. We also recommend sparing application because Snowberry does contain active ingredients. Remember that if you have been applying a non-active product for a length of time and you switch to an active product, the skin can take a few days to become accustomed. Should you experience any reaction stop using the product for a day or two and when the skin has settled, recommence but using only slight amounts of the product. In the unlikely event of a stronger reaction, please contact us and always quote the batch number on the product you have been using.

  • Are your products independently tested?

    All Snowberry serums and most creams are subject to independent, clinical trials by IDEA, Dermatological Institute in France, Dermatest in Germany and Abich Laboratories in Italy. All products are clinically tested for skin irritancy and safety. At this time, Snowberry may be the only skin care company in the world, that proves the efficacy of its anti-ageing serums through gold standard clinical trial. This is the same standard applied to pharmaceutical products.

  • Is Snowberry safe for use in pregnancy?

    Snowberry does not use any ingredients which are commonly advised to be avoided during pregnancy or breastfeeding. There are no chemical sunscreens, petrochemicals or Vitamin A derivatives in any of our products. In any event, we would always recommend that if you have any concerns or questions about the use of skincare during pregnancy or breastfeeding to raise these with your medical practitioner as they know you and your medical history best. There is a full list of ingredients on the carton of all products and on our website.


  • Are your skin care products tested on animals?

    Snowberry is a Cruelty Free brand and product is supplied through the Free Trade Agreement with China which means that our products are not required to be tested on animals. For more information, please refer to our Cruelty Free policy: https://us.pg.com/cruelty-free/


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